Frequently Asked Questions
How the dog waste pickup service works
Our professional scoopers visit your yard on a scheduled basis, thoroughly cleaning all pet waste. We use specialized equipment and deposit waste in eco-friendly compostable bags, leaving your yard pristine and ready for play.
What areas in Durham you serve
We proudly serve the entire Durham Region, including Oshawa, Whitby, Ajax, Pickering. If you're in Durham, we've got your yard covered.
How often you visit
We offer flexible scheduling to fit your needs, ranging from weekly or bi-weekly visits to one-time 'Super Cleans'. Most families find that weekly service is perfect for keeping their outdoor space consistently clean.
Pricing and subscriptions
Our pricing is transparent and based on your cleanup frequency and the number of pets. We offer convenient monthly subscriptions with no hidden fees, ensuring top-tier service that fits your household budget.
Canceling or pausing service
Life happens! You can pause or cancel your service at any time through your account or by contacting our customer service team at info@scoopzilla.ca. We believe in earning your business every visit, so there are no long-term contracts holding you back.
Cleaning on winter days or bad weather
We scoop year-round! In the event of extreme weather (like heavy snow or lightning), we may delay service briefly for safety, but we'll always be there as soon as conditions allow to ensure your yard doesn't fall behind.
Pet/yard safety and eco-friendly disposal
Your pets' safety is our priority; we always ensure gates are securely latched. We use non-toxic, eco-friendly disposal methods and compostable bags, protecting both your family and the local Durham environment.